Shipping & Delivery
*FLAT $5 SHIPPING
*Flat $5 Shipping in the North Island and South Island regions of New Zealand. Expect next day delivery in North Island (Order placed before noon) and 1-2 days delivery South Island (Order placed before noon). And 4-5 days for Rural. Excludes any large or heavy items over 0.025m3.
Privacy & Security
In this policy, the words "we", "our", "us" and "website" refer to Scarles. Personal information provided to iloveugly.net will remain confidential and will not be disclosed to any outside organization without prior consent of the customer unless required by law or if the terms and conditions stated on this page are violated. Anonymous tracking of interaction may be shared with our third party partners. We may also use your contact information to contact you about new products, events or special promotions.
If you wish not to receive such communications, you may remove yourself from our list by sending an e-mail to firstname.lastname@example.org. You may also remove yourself from the mailing list by clicking on the unsubscribe link that is present in all promotional emails that we send to our customers.
At Scarles personal and sensitive information, such as the credit card number and expiration date, is protected using the secure encryption technology. All payments are made by Payment Express - DPS. You can make sure that you are accessing a safe, SSL encrypted web page when the URL begins with the "https" letters.
WHAT WE COLLECT
We may collect the following information:
- contact information including email address
- demographic information such as postcode, preferences and interests
- other information relevant to customer surveys and/or offers
WHAT WE DO WITH THE INFORMATION WE GATHER
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- Internal record keeping.
- We may use the information to improve our products and services.
- We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
- From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. www.targetspecies.co.nz
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
LINKS TO OTHER WEBSITES
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
CONTROLLING YOUR PERSONAL INFORMATION
You may choose to restrict the collection or use of your personal information in the following ways:
- whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
- if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at Scales
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to 120 New North Road Eden Terrace Auckland 1021 New Zealand.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
Returns, Store credit & Replacements
CHANGE OF HEART?
We have a hassle free returns policy and we accept returns within 30 days after the invoice date. Excludes dropshipped, clearance, built to order, or sale items. Any product returned after a change of heart can be exchanged for another product, we do not give refunds in this instance.
Email email@example.com for refund information, or check our Refunds and Returns page.
If you believe your item is faulty, you must contact firstname.lastname@example.org explaining the fault. Once the item is received we will assess the fault. All faulty products will be inspected/tested by either the orignal manufacturer for a professional. This process time frame varies depending on the product so please contact us before hand.