We offer FREE shipping in New Zealand on "Almost" everything. Only the very large/heavy products incur a shipping fee. This applies in situations where we would lose money if we sent it. For example sending a roof box to the south island costs us around $100 (yes, we've had this situation). All other countries are subject to a shipping fee.
We are unable to deliver directly to PO Box addresses, as a signature is required on delivery unless requested no signature.
Yes, we ship to over 220 countries. Russia is the only country with limited service; orders must be directed to a business address. Shipping costs will apply.
Same day for Auckland if ordered before 9am otherwise following day for Auckland
North Island NZ 1 day
South Island NZ 2-3 days
Rest of the world contact for estimate
Estimate delivery dates and are working days. Delivery time is measured from when your order is dispatched and do not include any hold ups that may occur due to local custom procedures. Orders are dispatched multiple times everyday from Monday to Friday.
We use Courier Post and Castle Parcels to deliver all New Zealand orders and Fedex for the rest of the world.
If you are purchasing ‘Scarles’ products and you live outside of New Zealand please be aware of any import duties and taxes that may be charged on delivery into your country. These charges depend on your country's import legislation and are not covered by ‘Scalres LTD’. Unfortunately we have no control over these charges. If you have any questions regarding customs charges we recommend contacting your local customs office.
We accept payment by Visa, Master Card, Amex Google Pay, Apple Pay & PayPal. We will accept bank transfer through Account2Account by Paymark express. We do not accept any payments through Laybuy or Afterpay because of their high fees.
All our payments are made through Shopify and their payment gateway. Our site is also secure which you can see by the padlock on the top of the search field which gives us our HTTP"S" for secure. Any securities issues will be shopify and we have never had a breach of security since using their service.
Once you’ve completed your online order you will receive an order confirmation e-mail. Please check this carefully to ensure all your details are correct. If any details are incorrect please contact us at firstname.lastname@example.org
If you don’t receive an order confirmation e-mail from us within 24 hours of placing your order check your Junk folder in case our emails are going there. We may also have the incorrect email address registered with your name. Please check your account details to ensure your e-mail address has been entered correctly.
If you still cannot see why you haven’t received one please e-mail email@example.com and we’ll sort it out for you.
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.
It depends on the creator and the product. All options are outlined on the product page, so look out for customization options there.
We have a free returns policy and accept returns for any reason. You can return any item for an exchange or store credit within 14 days of purchase.
We will happily arrange for free NZ return shipping.
Outside of New Zealand return shipping costs are at the expense of the customer. We are not responsible for the loss or delay of packages being returned and suggest using a shipping service that provides a tracking number and insurance.
You can return your online order to any of our ‘Scarles’ stores, all you need is your order invoice as proof of purchase.
If you receive an incorrect product, please contact firstname.lastname@example.org straight away with your name and order number so that we can resolve this for you.
If you receive a faulty item please contact email@example.com with your name, order number and as many details as possible. We will resolve any issues with faulty items as quickly as we can.
You can contact us through our contact page! We will be happy to assist you. Or email us firstname.lastname@example.org or give us a call during working hours 0800 SCARLES